Sub-processor List
Fenn engages the following sub-processors to process customer personal data. Before engaging any sub-processor, Fenn performs a vendor security assessment and enters a written agreement that imposes data protection obligations no less protective than those in the Fenn Data Processing Agreement.
This list is incorporated by reference into the Fenn Data Processing Agreement.
| Sub-processor | Purpose | Location |
|---|---|---|
| Amazon Web Services EMEA SARL | Cloud infrastructure (hosting, storage, compute, backup) | United Kingdom (London) |
| Amazon Web Services EMEA SARL (SES) | Transactional email | United Kingdom (London) |
| Stripe Payments UK Ltd | Payment processing | United Kingdom |
| Functional Software, Inc. (Sentry) | Application error monitoring | European Union (Frankfurt) |
| Plain Systems Ltd | Customer support | European Union |
Notification of changes
Fenn provides 30 days' advance notice before engaging a new sub-processor. Notifications go to the data protection contact in each customer's account.
Customers may object in writing within 30 days of notification. If no objection is received, the new sub-processor is deemed accepted. If Fenn cannot accommodate a reasonable objection, the customer may terminate the affected service and receive a pro-rata refund of prepaid fees.
For questions or to request additions, contact privacy@fenn.io.
